Privacy First Approach

Protecting Your Data with Military-Grade Security

At MetroGuards, we understand that trust is the foundation of our relationship with you. Our comprehensive privacy policy ensures your personal information is protected with the same level of security we provide to our clients.

100%

Compliant

24/7

Monitoring

18+

Years Secure

Data Encryption

Military-grade encryption for all data

Privacy First

Minimal data collection approach

Compliance

Full Australian law compliance

Transparency

Clear communication always

How We Collect, Use & Protect Your Data

Clear, human-friendly privacy details while staying fully compliant with Australian privacy laws.

Our Commitment to Your Privacy

Metropolitan Guard Services respects your privacy at all times. When processing your order or application, we collect personal information about you for the primary purpose of providing you with a high level of customer service.

We may also use this information to inform you of any changes to the services provided or to notify you of new services that may become available. As we value your privacy, we do not make your personal information available to other organisations, and you have the right to access your information at any time.

Please direct any privacy-related enquiries to our Privacy Officer on 1300 73 11 73 or by email at admin@mgssecurity.com.au

Collection and Use of Information

We may also use this information to inform you of any changes to the services provided or of new services that may become available. The types of personal information we collect may include:

Contact details (name, address, email, phone number)
Identification information for security clearance purposes
Payment and billing information
Service preferences and history

Information Disclosure

As we value your privacy, we do not make your personal information available to other organisations without your consent, except where required by law or as necessary to provide our services to you.

Access to Your Information

You have the right to gain access to your information at any time. If you would like to access or correct your personal information, please contact our Privacy Officer.

Data Security

We take reasonable steps to protect all personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. This protection includes physical security for paper records and electronic security for digital information.

Regulatory Compliance

Our Privacy Commitments

We adhere to Australian regulations and best practices to keep your data safe and secure.

Privacy Act 1988

Compliance with Australian Privacy Principles (APPs) for collection, use, and disclosure of personal information.

Data Protection

Technical and organizational measures including encryption, access controls, and audit trails.

Staff Training

Regular privacy awareness and secure-handling training for personnel with data access.

Incident Response

Defined procedures for detection, notification, and remediation of security incidents.

Third-Party Processors

Due diligence and contractual safeguards with suppliers handling personal data.

International Transfers

Safeguards in place for cross-border data transfers where applicable.

Accreditation & Partnerships

Get a Security System Quote

Tell us about your property and what you'd like to protect. We'll come back to you to talk through the options and arrange the next step.

Request a Quote Call 1300 731 173

Strengthen Your Business Security

Access our free security audit checklist and company evaluation survey.

Melbourne Business Security Audit Checklist
Commercial Security Company Evaluation Survey

Your Privacy is Our Priority

Protecting Your Data with Military-Grade Security

Data Encryption

Privacy First

Compliance

Transparency